Brexit Information

The final price you see in our checkout is the final price you will pay for deliveries to the EU and includes any applicable local sales tax, VAT and similar taxes, or any applicable import duties and taxes that we arrange to settle on your behalf. Please note that this final price is dependent on your chosen EU delivery country and any changes will be displayed in the checkout. If for any reason you are charged import duties or tax upon receipt of your order please contact us at books@sankofalivity.one and and attach a copy of the charges so we can assist you as quickly as possible.

Delivery restrictions may apply should there be a trade disruption by the changing relationship between the UK and the EU. We are constantly reviewing our estimated delivery times but in some instances parcels may be delivered later than originally advised. We are sorry in advance of any inconvenience this may cause.

If there is disruption to trade caused by the changing relationship between the UK and the EU, some items may be unavailable for your delivery destination. This will be made clear to you by email once we try to process your order. We are sorry in advance about any inconvenience this may cause.

We will continue to accept eligible returns as per our returns guidance.

Delivery

We are delighted to be able to offer FREE delivery on all orders, regardless of size, value or destination.

We currently ship free of charge to the countries and regions seen below.

A - Algeria, Andorra, Antigua And Barbuda, Argentina, Aruba, Australia, Austria

B - Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bosnia and Herzegovina, British Virgin Islands, Brunei Darussalam, Bulgaria

C - Canada, Cayman Islands, Chile, China, Cocos (Keeling) Islands, Colombia, Comoros, Cook Islands, Croatia, Cyprus, Czech Republic

D - Denmark, Dominica, Dominican Republic

E - Ecuador, Egypt, Estonia, El Salvador

F - Falkland Islands, Faroe Islands, Federated States of Micronesia, Fiji, Finland, France

G - Germany, Greece, Greenland, Grenada, Guadaloupe, Guam, Guatemala, Guyana

H - Haiti, Honduras, Hong Kong, Hungary

I - Iceland, India, Indonesia, Ireland, Israel, Italy

J - Jamaica, Japan, Jordan

L - Latvia, Liechtenstein, Lithuania, Luxembourg

M - Macau, Madagascar, Malaysia, Maldives, Malta, Martinique, Mauritius, Monaco, Montenegro, Morocco

N - Netherlands, New Caledonia, New Zealand, Nicaragua, North Macedonia, Norway

O - Oman

P - Peru, Philippines, Poland, Portugal, Puerto Rico

Q - Qatar

R - Reunion, Romania

S - Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Pierre And Miquelon, Saint Vincent And The Grenadines, Samoa, San Marino, Saudi Arabia, Serbia, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Sweden, Switzerland

T - Taiwan, Thailand, Trinidad And Tobago, Tunisia, Turkey

U - Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, US Virgin Islands

V - Vanuatu, Vatican City, Vietnam

We're sorry if your country or region isn't on the list, we review the list of delivery locations regularly with a view to expanding these where possible.

Please note you are responsible for any local taxes and shipping. For deliveries to EU, the prices on our website and what you pay at checkout is the final price. Any applicable local sales tax, VAT and similar taxes will depend on the tax that applies to your delivery location and any changes will be displayed in the checkout.

What you need to know:

- Delivery is normally made Monday – Friday (business days - excluding Public Holidays).
- Books can take different times to get to you, it really depends on the supplier for each book. Each books detail page will tell you when you should expect delivery for that book.
- The estimated delivery time is based on the country you are in. If you are delivering to another country, the estimated delivery timeframe will be different and once your book/s have been shipped they will normally be delivered within the time listed below.
- If you have pre-ordered an item, we will let you know once we have received stock from the publisher, and once it has been shipped. Once your pre-ordered item has been shipped they will normally be delivered within the time listed below.

Delivery times:

Ships Worldwide

Argentina 20-25 business days
Australia 15-20 business days
Belgium 15-20 business days
Canada 10-15 business days
China 35-40 business days
Denmark 15-20 business days
Egypt 10-15 business days
France 10-15 business days
Germany 10-15 business days
Hong Kong 10-15 business days
Ireland 5-10 business days
Israel 10-15 business days
Italy 15-20 business days
Japan 10-15 business days
Malaysia 20-25 business days
Netherlands 10-15 business days
New Zealand 15-20 business days
Norway 10-15 business days
Portugal 15-20 business days
Singapore 10-15 business days
Spain 10-15 business days
Sweden 10-15 business days
Switzerland 10-15 business days
Taiwan 15-20 business days
Thailand 20-25 business days
Turkey 10-15 business days
United Arab Emirates 10-15 business days
United Kingdom 3-8 business days
United States 5-10 business days
Rest of Europe 15-25 business days
Rest of South America 20-35 business days
Rest of The World 20-30 business days


If your order is still processing, that means that we are waiting for your item from our suppliers. As soon as it has shipped we will send you an email to let you know.

You can also check your order status. If you were logged in when you placed the order, you can also have a look at your order history.

Sadly not, the majority of deliveries are handled by domestic postal services, and we cannot offer a definitive time or date for when deliveries will be made.

We try to ship items together. However, sometimes we find it more efficient to dispatch them as soon as they arrive, as opposed to delaying an order whilst we wait for it to arrive in its entirety. We will email you to let you know when your item/s have been dispatched.

If your order shows as dispatched and hasn't arrived in the expected time, please contact us via books@sankofalivity.one giving details of your order. You may also want to check with your local delivery office/post office as they can sometimes be holding your item.

Unfortunately, for the time being we are unable to accept new orders for delivery to Brazil. We are always looking to improve our service and will be monitoring our ability to resume deliveries.

Delivery to Israel is a Tracked Click & Collect option. The carrier will contact you when your parcel arrives in Israel and will advise on the nearest location where your parcel will be delivered. You will receive another notification by email or text when your parcel is ready for you to come and collect it.

In case your pick-up point is more than 5 kms from the home delivery address, the carrier will offer you a free upgrade to home delivery service. Your parcel will be held at the pick-up point from 3 to 14 working days depending on the location it is available at.

Please also note that orders above the value of USD 75 require local duties and taxes to be paid by the buyer and for orders above USD 100, local customs require the buyer's ID number. Our shipping partner may contact you, in order to ensure a smooth journey for your parcel.


Unfortunately, for the time being we are unable to accept new orders for delivery to Mexico. We are always looking to improve our service and will be monitoring our ability to resume deliveries.

Please note that for deliveries to Turkey our carrier Aramex will provide you with a secure URL via SMS or email to request your ID number. This is a requirement for international delivery into Turkey and ensures a smooth journey for your parcel.

Tracking

Currently we offer tracking for all orders shipped to:

Argentina, Chile, Colombia, Egypt, Israel, Poland, Singapore, Spain, Sweden, The Netherlands, Turkey, United States, United Arab Emirates, Uruguay.

Once your order has shipped we will email you your tracking information within 3 business days. This will include your tracking number and a link for where you can track your order.

We are constantly working towards improving our delivery service so watch this space for future additions.

Books Information

We've spent quite a bit of time on our search engine and really hope it will help you search for, refine, and find the title you want. We've also added the ability to browse to categories and then search within them as we recognised that although you're a Food & Drink fan, for example, you might want to see just forthcoming vegetarian titles today.

The website provides several ways for you to find the item you need. Apart from the main search option, which you can find at the top centre of the screen, you can also browse through our subject catalogue within categories, which provides a convenient way to find books of interest even if you do not know the title or author or select one of the top-selling products in each category.

Additionally, our search feature allows you to refine your search in a number of different ways. You can search by Title, Author, Publisher or ISBN.

When you find a book that you are interested in, you can either add it to your basket or buy immediately if you want to order it right away or add it to your wishlists if you want to come back to it later. This will allow you to look again at the book whenever you review your wishlists.

Please keep in mind that new editions of a title will have new ISBNs, so checking on the author or title is also often worthwhile. The ISBN has changed to a 13 digit number in order to accommodate the number of titles being published, so don't be surprised if you start seeing numbers beginning with 978.

Images on our website are intended as a guide only. We do not keep our stock on site as they are sourced from various suppliers. The images are supplied by the publishers who can have various cover designs for one ISBN so we will not know what design we will receive until it is delivered.

A pre-order is a title which hasn't yet been released by the Publisher. We state the publishing date on every webpage. Your order will be shipped just before or on the release date stated.

When you receive this email, please note that we list the item as unavailable because we have fulfilled all of our pre-order stock levels and are unable to accept any further orders. However, the item may be available for pre-ordering again at some point before the release date.

Order Issues & Returns

Sure, you can cancel your order within 30 days of receiving it via books@sankofalivity.one. Once you've cancelled the order, you must send the parcel back to us within 14 days. Once we get it, you'll be refunded the price of the item(s) within 14 days. You'll be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty.

It is your responsibility to ensure safe return of the item(s) to us. If you return a high-value item, we recommend you use a recorded delivery service. We'll refund the same means of payment as you used to make your purchase.

Should you receive any items that you did not order, or that prove to be faulty, please contact us via the books@sankofalivity.one giving details of your order.

Images on our website are intended as a guide only. As a depository we do not keep our stock on site, they are sourced from various suppliers. The images are supplied by the publishers who can have various cover designs for one ISBN so we will not know what design we will receive until it is delivered.

Providing the pre-order hasn't already shipped, just drop us an email requesting the change along with the new delivery address. Please note that we are unable to amend delivery addresses from one EU country to another EU country for tax reasons.

We can cancel Pre-orders providing they haven't already shipped. Please drop us an email via books@sankofalivity.one to state your concern.

Payments & Prices

Please note that orders above value of USD 75 require local duties and taxes to be paid by the buyer. For orders above USD 100, local customs need buyer's ID number. In order to ensure a smooth journey for your parcel, our shipping partner will reach out to you via email and text before your parcel is shipped. The carrier team will guide you to pay the amount due and submit your ID number, if required.

Due to an EU Directive to protect you against online fraud, your payment provider may require you to verify your identity in order to complete your payment. To this purpose, at Checkout, when you click the Buy Now button, you may be asked to follow a few simple steps to verify your identity for the payment.

We accept payments made with the following cards: VISA, MasterCard, AMEX, and Maestro. We also accept PayPal.

We accept payments in Argentine Peso, Australian Dollar, Brazilian Real, Bulgarian Lev, Canadian Dollar, Chilean Peso, Colombian Peso, Czech Koruna, Danish Krone, Euro, Hong Kong Dollar, Hungarian Forint, Indian Rupee, Indonesian Rupiah, Israeli Shekel, Japanese Yen, Malaysian Ringgit, Mexican Peso, New Taiwan Dollar, New Zealand Dollar, Norwegian Krona, Peruvian Nuevo Sol, Philippine Peso, Polish Zloty, Pound Sterling, Qatari Rial, Romanian Leu, Saudi Arabian Riyal, Singapore Dollar, South African Rand, South Korean Won, Swedish Krona, Swiss Franc, Thai Baht, Turkish Lira, United Arab Emirates Dirham, Uruguay Peso, and US Dollar. There is a select currency dropdown menu at the top right of the homepage to change the currency display into the one most appropriate for you. We charge in the currency selected.

All prices include any local VAT (Value Added Tax) or sales tax which Book Depository may be required to charge. This may change dependent on your delivery location, details of which can be found in our terms and conditions. Non-book products e.g. stationery, audio books etc. may attract VAT or sales tax at different rates to book products. Tax on pre-orders may be estimated. If the actual amount of tax payable changes, the price of goods you pay will not change as a result.

From 1 July 2018, as a result of changes to Australian tax legislation, we now collects and remits GST (Goods and Sales Tax) on all books with a customs value of A$1000 or less that are shipped to Australia. All prices displayed on our website are inclusive of the local Tax and free delivery.

From 1 December 2019, as a result of changes to New Zealand tax legislation, we now collects and remits GST (Goods and Sales Tax) on all books that are shipped to New Zealand. All prices displayed on our website are inclusive of the local Tax and free delivery.

From 1 April 2021, as a result of changes to Norway tax legislation, we now collects and remits VAT (Value Added Tax) on all Goods where relevant with a value of NOK3000 or less that are shipped to Norway. All prices displayed on our website are inclusive of the local Tax and free delivery.

Sadly we cannot yet offer gift vouchers or certificates. We hope to be able to offer these in the future, and will make these available to customers as soon as possible.

We currently charge for pre-orders in advance and we try to price them with a good discount.

Sadly we are unable to offer retrospective refunds once an order has been placed and the sale price agreed between ourselves and the customer.

Currently, the orders being shipped to Argentina are not being affected by this new restriction. We continuously monitor this situation in case there are any changes.